SHIPPING, RETURNS, & LIFETIME WARRANTY
Thank you for shopping at Jewelry Plugs! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, as well as the details of our lifetime warranty.
Returns
1.1 Eligibility
You have 30 days from the date of purchase to initiate a return. To be eligible for a return, the item must be in its original condition, unworn, and accompanied by the original packaging and proof of purchase.
1.2 Return Process
To initiate a return, please contact our customer support team at [contact email/phone number]. Our team will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
1.3 Return Shipping
The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped or product defect). We recommend using a trackable shipping method and obtaining proof of postage for your records.
1.4 Refund
Upon receiving and inspecting the returned item, we will process the refund back to the original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.
Lifetime Warranty
2.1 Coverage
All Jewelry Plugs products are covered by our lifetime warranty. This warranty ensures that the product is free from defects in materials and workmanship under normal use. The lifetime warranty extends to the original purchaser of the item.
2.2 Warranty Claims
If you believe your item is covered by the lifetime warranty due to a defect, please contact our customer support team at [contact email/phone number]. Our team will guide you through the warranty claim process. In some cases, we may request proof of purchase or additional information to assess the claim.
2.3 Warranty Resolution
Upon validating the warranty claim, we will repair or replace the defective item at our discretion. If the exact item is no longer available, we will offer a comparable replacement. Please note that any modifications or repairs performed by unauthorized third parties may void the warranty.
2.4 Exclusions
The lifetime warranty does not cover damage caused by accidents, improper use, normal wear and tear, loss, theft, or unauthorized modifications. Additionally, the warranty is non-transferable and applies only to the original purchaser.
Contact Us
If you have any questions or require assistance regarding our return policy or lifetime warranty, please reach out to our customer support team at [contact email/phone number]. We are here to help and ensure your satisfaction.
Please retain your proof of purchase as it may be required for any return or warranty claims.
Note: This Return Policy and Lifetime Warranty are effective as of [effective date]. Jewelry Plugs reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective upon posting on our website. Please review this policy periodically for any updates.